Privacy Policy

This Privacy Policy explains how europalace collects, uses, stores, and protects the personal information of its users, including players and visitors to the website europalace.bet. It applies to all individuals who interact with our services, register accounts, or otherwise provide information to europalace. This policy is effective as of June 1, 2025, and aims to ensure that your privacy is respected and safeguarded in accordance with the applicable laws of Canada and recognized industry standards.

Who We Are

europalace operates the online casino platform accessible via europalace.bet.

Legal entity details: At this time, the full legal name, legal address, company registration number, tax identification, and other corporate details of europalace's operating entity are not publicly specified.

Contact for Data Protection: For questions related to data protection, privacy, or to exercise your rights under this Privacy Policy, you may contact europalace's Data Protection Officer or designated department. Although specific contact emails or phone numbers are not publicly shared, you may reach out through our official website https://europalace.bet for assistance or further direction.

What Personal Data We Collect

europalace collects various categories of personal data necessary to provide and improve our online casino services:

Personal Data: Information that identifies you personally, including full name, email address, and telephone number (if provided).
Technical Data: Data collected automatically through your use of our website and services, such as IP address, device type, browser information, and server logs.
Payment Data: Details related to your chosen payment methods, transaction history, and billing information required for processing deposits and withdrawals.
Behavioral Data: Data reflecting your interaction with our platform, including betting history, game preferences, click data, and session duration.
Cookies and Similar Technologies: Technologies used to collect data on your browsing behavior, preferences, and for authentication purposes (see the Cookies & Tracking Technologies section below).

Legal Basis for Processing

europalace processes your personal data under the following legal grounds in compliance with Canadian privacy laws and gaming industry regulations:

User Consent: Where required, we obtain your explicit consent to collect and use your personal data, especially for marketing and third-party sharing purposes.
Contract Fulfillment: Processing is necessary to establish and maintain your account, provide casino services, handle deposits and withdrawals, and satisfy the terms of our service agreement.
Legitimate Interests: We process data to protect the integrity and security of our services through fraud prevention, analytics, and improvements, provided such processing does not override your rights.
Compliance with Legal Obligations: We are obligated to collect and process certain information to comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and reporting requirements imposed by regulatory authorities.

Purpose of Processing

Your personal data is utilized for the following purposes:

To provide and operate our online casino services, including account management and game play.
To improve our platform and user experience based on analytics and performance data.
To communicate important information such as updates, promotions, and marketing mailings (subject to your consent).
To conduct lawful analytics and research to optimize our offerings.
To detect, prevent, and respond to fraud, abuse, or other unlawful activities.

Disclosure & Sharing

europalace may disclose your personal data under strict conditions and only to trusted parties necessary to deliver and improve our services:

Payment Partners: Financial institutions and payment processors involved in handling transactions.
Service Providers: Third-party vendors providing IT support, customer service, fraud detection, and other operational functions.
Regulatory Authorities: When legally required to comply with audits, investigations, or mandatory reporting obligations.
Affiliates and Business Partners: Entities involved in joint promotions or service collaborations, only with explicit safeguards.
Advertising Networks: For users who have consented to marketing communications, appropriate data may be shared for campaign management and targeting purposes.

International Transfers

Personal data collected by europalace may be transferred to and processed in countries outside Canada where our service providers and partners operate. These countries may have different data protection laws than Canada. In all cases, europalace ensures appropriate safeguards are in place, such as:

Execution of Standard Contractual Clauses approved by relevant authorities;
Use of secure data centers abiding by recognized data security frameworks;
Ensuring compliance with applicable Canadian privacy laws and best industry practices.

Such measures are designed to guarantee an adequate level of protection for your personal data during international transfers.

Data Retention

europalace retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as legally required. Specific retention periods include:

Personal Data: Retained for no more than five (5) years after account closure or termination of services, unless otherwise required by law.
Transactional and Payment Data: Stored to comply with financial and tax regulations, typically retained for periods prescribed under Canadian law.
Behavioral and Technical Data: Retained for analytics and security purposes, generally up to three (3) years, unless longer retention is required for fraud prevention or legal compliance.
Cookies and Tracking Data: Retention depends on individual cookie lifespan and user consent management, as detailed in the Cookies & Tracking Technologies section.

Data deletion may also occur earlier upon user request, withdrawal of consent, or when the data is no longer relevant to the processing purposes.

Your Rights

As a user of europalace.bet, you have the following rights with respect to your personal data under Canadian privacy regulations and applicable standards:

Access: You may request confirmation of whether your personal data is being processed and obtain a copy of such data.
Correction: You have the right to request rectification of inaccurate or incomplete personal data.
Deletion: Where applicable, you may request erasure of your data, subject to legal and operational constraints.
Restriction of Processing: You can request that processing of your data be limited under certain circumstances.
Objection: You have the right to object to data processing based on legitimate interests or for direct marketing purposes.
Data Portability: Where technically feasible, you may request transfer of your data to another service provider in a structured, commonly used format.
Withdrawal of Consent: You may withdraw any consent you have previously given for data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Requests to exercise these rights should be submitted via our official contact channels accessible at europalace.bet.

Cookies & Tracking Technologies

europalace uses cookies and similar tracking technologies to enhance your experience on europalace.bet. These include:

Session Cookies: Temporary cookies that enable functionality such as maintaining your logged-in state during a browsing session. These are deleted once you close your browser.
Persistent Cookies: Cookies that remain on your device for a set period to remember your preferences and settings for future visits. Used for functional enhancements and analytics.
Third-Party Cookies: Placed by external service providers such as analytics platforms and advertising networks to collect aggregate information on user behavior and preferences, subject to your consent.

You can manage, block, or delete cookies at any time through your browser settings or by using internal cookie management tools provided on the europalace.bet website. Disabling certain cookies may impact the functionality or personalization of services.

Data Security

europalace employs comprehensive technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. These security measures include but are not limited to:

Use of SSL/TLS encryption to secure data in transit between your device and our servers.
Encryption of sensitive data during storage and processing where applicable.
Strict access control policies limiting data access to authorized personnel only.
Regular security audits and vulnerability assessments to identify and mitigate risks.
Ongoing staff training programs on data protection principles and security best practices.

These combined safeguards conform to recognized industry standards and applicable Canadian privacy regulations.

Complaints & Contacts

If you have any questions, concerns or complaints regarding the processing of your personal data by europalace, you may contact our Data Protection Officer or designated department. While specific email or telephone contacts are not publicly listed, you can access our official website https://europalace.bet to submit an inquiry or locate any available feedback form.

In the event you believe your data protection rights have been violated, you may also lodge a complaint with the relevant Canadian privacy supervisory authority.

Updates

europalace reserves the right to update this Privacy Policy to reflect changes in regulatory requirements, business practices, or technological developments. Any material changes will be communicated clearly to users by prominent notices on europalace.bet and, where appropriate, via direct communication channels.

The last revision date of this Privacy Policy is June 1, 2025.